Reliable IT Support for Your Organisation
AKAY provides practical remote and on-site IT support to help businesses and institutions maintain reliable computers, software and day-to-day technology systems.
Managed IT Support Pricing
Remote IT Support from R550 per hour
On-Site IT Support from R850 for the initial call-out and first hour
Monthly Support Plans from R500 per user per month
Monthly plans are customised according to the number of users, devices, support hours, security requirements and included on-site visits. Travel outside the standard service area may be charged separately.
AKAY’s managed IT support is designed to provide businesses and institutions with a complete technology safety net. We move beyond reactive fixes by implementing structured monitoring and maintenance to ensure your day-to-day systems remain operational, secure, and reliable.
By partnering with us, you gain access to technical expertise that scales with your organisation. Whether you require remote assistance for software issues or on-site support for hardware infrastructure, our service is focused on reducing technical friction and allowing you to focus on your core objectives.
Workstation Support
Comprehensive maintenance for desktops and laptops, ensuring software is updated and hardware is performing optimally.
Infrastructure Monitoring
Active monitoring of servers and network devices to identify and mitigate potential failures before they impact your operations.
Software & License Management
Orderly management of business software applications, including essential updates and security patching for core systems.
Remote Technical Support
Fast-response remote troubleshooting for software and connectivity issues, minimising downtime for your team.
On-Site Technical Assistance
Reliable hands-on support for hardware issues, physical network troubleshooting, and new equipment deployment.
Data Security Controls
Implementation of security-conscious protocols, including antivirus management and secure user access controls.
Support is provided according to an agreed scope. Resolution time depends on the nature of the problem, equipment condition, connectivity, replacement-part availability and any required third-party support.